General Questions

What is your service area?

CYA Roofing & Exteriors is located in Hilliard, Ohio, but we service the entire Columbus area. Are you a little further out? Contact us and we will determine if your home is within our service area.

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Do I have to put a down payment before the project starts?

CYA Roofing & Exteriors requires a 50% down payment on all roofs at the time of signing the contract. This amount will be credited at the time of final payment.

Will you help me with an insurance claim?

CYA Roofing & Exteriors specializes in helping manage the insurance process. We know it can be a real pain in the attic to deal with insurance companies and we are prepared to manage the process from beginning to end.

What type of warranty is offered with the materials and labor?

When looking for materials to place on your house we always take into consideration both the manufacturer's warranty as well as our labor warranty. We inspect materials before we install to ensure there are not defects. We are also homeowners and know the importance of quality materials and constructions. If you find any issues with our installations we offer, in most cases, a 5-year labor warranty for your peace of mind.

Is CYA Roofing Bonded and Insured?

CYA Roofing is bonded and insured on all work we complete. We would be happy to provide documentation upon request.

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Roofing Questions

What type of materials do you use for roofing?

CYA Roofing & Exteriors is skilled in installing shingled roofs, metal roofs, rubber roofs (PPO/EPDM), and rolled roofing. 

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What type of buildings do you work on?

We install roofs on residential homes, commercial buildings, multi-family homes, churches, sheds, schools, and more. 

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Can I be home when you replace my roof?

Yes! Our technicians are able to complete their work while you are at home. While we are working, you will hear noise from our work. Because roof replacements can take a few days, we may elect to leave some of our materials at your home overnight between the working days. We will work with you on the best place to leave any items so they are out of your way. 

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Will the weather delay my installation?

It's possible. Our technicians keep a close watch on the weather for optimum installation conditions for the product. We will work closely with you and keep you informed of any delays.

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Gutter Questions

What type of gutters can you install?

CYA Roofing & Exteriors installs seamless aluminum gutters.

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Can you match the gutters to the color of my home?

Yes! We have product available in a wide variety of colors so you have options when choosing the material we install.

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Can you replace my gutters when you replace my roof?

Sure! In fact, many homeowners prefer to replace multiple items within the same project. 

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Siding Questions

What type of siding can you install?

We work exclusively with vinyl siding on your structure. 

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Can you replace just a few pieces of siding and color match?

We can absolutely replace just a few pieces of siding that may be damaged. Our technicians always find the best option to color match your existing siding. It's important to understand that while vinyl siding is produced to have minimal color fading, it is possible that the new pieces of siding aren't the exact color as the existing siding that could have been installed on your structure for years. We will work closely with you and the materials available to make sure you are comfortable with how the new product will look on your home.

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Concrete Questions

What type of concrete projects can you complete?

We specialize in residential concrete projects. Click here to view a full list of concrete work we can complete.

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Can you repair cracked foundations or pour concrete foundations?

No, we do not repair cracked foundations. We also do not pour concrete foundations.

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Will the weather delay my concrete project?

It's possible. Our technicians keep a close watch on the weather for optimum installation conditions for the product. We will work closely with you and keep you informed of any delays.

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Can you complete commercial concrete projects?

Not usually as we special in residential concrete. But we are glad to take a look at your needs and determine if the scope of the project falls within our capabilities.

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Insurance Questions

Will you help us with our insurance claim and paperwork?

Yes! We are skilled and knowledgeable with insurance companies and the insurance claims process. We will work with you from day one to help you and make sure you are getting the proper repairs to your structure.

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Should I call my insurance company before calling you for repairs?

You don't have to. Most insurance companies need to know what damage was incurred and what needs to be done to fix it. We can provide a free estimate of the repairs and submit to your insurance company to get as much of the damage covered by your insurance as possible.

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Will my insurance company cover all damage?

That's what we hope, but there are times where certain damages or portions of the damage are not covered under your policy. We will work closely with you and your insurance company to get the repairs complete. If your insurance company won't pay for certain things, we can still make those repairs, but you would pay us directly for the services.

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I want some other work done by CYA Roofing & Exteriors that isn't covered by my insurance - can your crews still complete this for me?

Yes! We can provide a comprehensive quote for any other exterior projects that may not fall under your insurance policy claim. Our technicians can schedule work to be completed around the same time as the insurance claim work is being completed, so we are less of a hindrance to your daily life and activities.